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These Terms & Conditions (“Terms”) govern your access to and use of Monitrue (“Service”, “Platform”), a product operated and managed by BrightPeeps.com (“we”, “our”, “us”). By accessing or using Monitrue, you agree to be bound by these Terms.

If you do not agree, you must not use the Service.

1. Description of Service

Monitrue provides website, domain, SSL, uptime, and performance monitoring services, including alerts and insights based on data aggregation from third-party providers.

The service is provided on a best-effort basis and is intended for informational and monitoring purposes only.

2. Account Registration

To use Monitrue, you must create an account using one of the supported login methods:

• Email
• Google Sign-In
• GitHub Sign-In

You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

3. User Data & Privacy

Monitrue collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms.

By using Monitrue, you consent to the collection and use of your information as described in the Privacy Policy, including processing by third-party services such as Stripe, RDAP providers, and Google PageSpeed Insights.

4. Subscriptions & Payments

• Monitrue offers paid subscription plans.
• All payments, billing, and subscription management are processed by BrightPeeps.com via Stripe.
• You agree to provide accurate billing information and authorize applicable charges.

5. Refund & Cancellation Policy

Monitrue does not provide refunds for any subscriptions or services.

If you cancel your subscription:

• Your access will continue until the end of the current billing period.
• No partial refunds or credits will be issued for unused time.
• This policy applies to all plans and billing cycles.

6. Third-Party Services

Monitrue relies on third-party services for certain features, including:

• Domain and SSL information via RDAP services
• Performance metrics via Google PageSpeed Insights
• Payment processing via Stripe

Monitrue is not responsible for inaccuracies, downtime, or failures caused by third-party providers.

7. Service Availability & Limitations

While Monitrue aims to provide reliable monitoring and alerts, we provide:

• Limited guarantee
• 99.99% availability

External factors such as network issues, third-party outages, or configuration changes may affect results.

8. Acceptable Use

You agree not to:

• Misuse the Service
• Attempt to gain unauthorized access to systems or data
• Use Monitrue for unlawful, abusive, or harmful activities
• Interfere with platform performance or security

Violation of these terms may result in suspension or termination of your account and legal action.

9. Termination

Monitrue reserves the right to suspend or terminate access to the Service at its discretion, with or without notice, if these Terms are violated or if required by law.

10. Limitation of Liability

To the maximum extent permitted by law:

• Monitrue shall not be liable for indirect, incidental, consequential, or loss-of-profit damages
• Monitrue is not responsible for business losses, data loss, or actions taken based on monitoring alerts

Use of the Service is at your own risk.

11. International Data Protection & Privacy Compliance

Monitrue processes personal data in accordance with applicable data protection laws, including:

• United States federal and state privacy laws
• GDPR (for users in the European Economic Area)
• Australia’s Privacy Act 1988
• India’s Information Technology Act, 2000 and Digital Personal Data Protection (DPDP) Act, 2023

Users may exercise their data protection rights as outlined in the Privacy Policy.

12. Changes to Terms

Monitrue may update these Terms from time to time. Changes become effective upon posting on the website. Continued use of the Service constitutes acceptance of the updated Terms.

13. Governing Law

These Terms apply to users worldwide; however, they shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

14. Contact Information

For questions regarding these terms, please contact:
Email: contact@monitrue.com