Privacy Policy

What does this Policy Covers? 
Everything that you read in this Privacy Policy is information that we collect about you and when you use our website – moniture.com. In this Privacy Policy, we will collectively refer to our website, mobile apps, and other products and services as “Services.” 

Here, we will highlight the ways we gather and share your information. This will also include the choices that you have in regard to that information. So, let’s begin with it! 

 

Information We Collect 
We collect information about you only when we have a valid reason—such as to offer our Services, communicate with you, or improve our Services. We gather information in two ways: when you provide it to us and automatically as we operate our Services. Here’s an overview of the information we collect. 

 
Information You Provide to US 
It’s likely no surprise that we collect information you provide to us. The type and amount of that info. mainly depends on the context and how we use it. Here are a few examples: 

• Basic Account Information: To set up your account, we request basic details from you. For instance, when signing up for an monitrue.com account, we ask for your name, email address, and password—that’s all. 

• Direct Communication: You might also share information with us when you respond to surveys or contact our team for support inquiries. 

 

Information We Collect Automatically 

• Log Information: Like most online services, Monitrue collects data typically provided by browsers, devices, and servers, such as browser type, IP address, device identifiers, language preferences, and access times. This is collected when you use our Services, like creating or modifying your account. 
   

• Usage Information: We track how you use Monitrue, such as the pages you visit and features you engage with. This helps us improve our Services and understand user behavior. 
   

• Location Information: We may determine your device’s approximate location based on your IP address, which helps us assess the geographic distribution of our users. 
   

• Cookies & Other Technologies: Monitrue uses cookies and pixel tags to track visitors and usage, identify preferences, and measure the effectiveness of email campaigns. 

 
We will not reveal any personal information of yours only as long as necessary for the purposes outlined in this privacy policy, unless a longer retention period is required or allowed by law (such as for tax accounting, or other legal obligations). 

 

Why and How We Use Information? 
Purposes for Using Information: 

1. To provide the Best Services—such as setting up and maintaining your account or billing you for any new or paid features; 

2. To constantly improve Our Services—by introducing new features that we believe could benefit users or help them manage their monitors more effectively: 

3. To examine trends and gain a better understanding—of how users interact with our services, allowing us to enhance usability and performance. 

4. To measure and improve the effectiveness of our advertising, and understand user retention—such as analyzing how many users purchase a plan after receiving a marketing message or which features are used by those who continue using our Services over time; 

5. To monitor and resolve issues with our Services, ensure security, detect and prevent fraudulent activities, combat spam, and protect the rights and property of Monitrue and others, which may include declining transactions or restricting access to our Services; 

6. To communicate with you via email about promotions, offers, and updates we believe may interest you, as well as seek your feedback or keep you informed about Monitrue; 

7. To personalize your experience—by providing content recommendations, targeting marketing messages to specific user groups (such as those on particular plans or with a certain account age), and delivering relevant advertisements. 

 

Legal Bases for Collecting and Using Information 
A note for users in the European Union regarding the legal basis for processing your information under EU data protection laws: Monitrue processes your data based on the following grounds: 

1. To fulfill our obligations under our Terms of Service or manage your account (e.g., enabling access or billing for a paid plan). 

2. To comply with legal requirements. 

3. To protect your vital interests or those of others. 

4. To pursue our legitimate interests, such as improving our Services, enhancing user experience, safeguarding our platform, measuring advertising effectiveness, and personalizing your experience. 

5. With your consent, such as before placing cookies on your device for later analysis. 

 

Sharing Information 

Note: We Do Not Sell Our Users’ Private Personal Information. 
We share your information only in the limited situations outlined below, and always with appropriate measures to protect your privacy: 
 

1. Employees, Subsidiaries, and Independent Contractors 
   We may share your information with our subsidiaries, employees, and independent contractors who need it to assist in providing our Services or processing information on our behalf. We ensure they adhere to this Privacy Policy when handling your personal information. 
    

2. Third-Party Vendors 
   We may share your information with third-party vendors who need it to provide services to us or directly to you. This includes vendors that help us deliver our Services, such as payment processors, fraud prevention services, and email/SMS delivery providers. We ensure these vendors commit to privacy standards before we share your information with them. A list of these vendors can be found in the “List of data sub-processors” section below. 

3. Legal Requests 
   We may disclose your information in response to a subpoena, court order, or other legal or governmental requests.  
    

4. To Protect Rights, Property, and Others 
   We may also share your information if we believe, in good faith, that it is necessary to protect the rights, property, or safety of Monitrue, third parties, or the public. For example, if we believe there is an imminent risk of harm or injury, we may disclose relevant information without delay. 
    

5. Business Transfers 
   In the event of a merger, sale of company assets, or acquisition of all or part of our business, or if Monitrue goes out of business or enters bankruptcy, user information may be transferred or acquired by a third party. If this occurs, this Privacy Policy will still apply, and the new entity will use your information in accordance with it. 
    

6. With Your Consent 
   We may share your information with third parties when you give us consent or direct us to do so. For example, if you connect your account to social media services, we may share your information with those services. 
    

7. Aggregated or De-Identified Information 
   We may share data that has been aggregated or de-identified, making it impossible to identify you. For example, we might publish statistics on the usage of our Services. 

 

Security 
While complete security cannot be guaranteed online, we take strong measures to safeguard your information from unauthorized access, use, modification, or destruction. This includes regularly monitoring our Services for potential vulnerabilities and threats. 

To further secure your account, we recommend activating advanced security features, such as Two-Step Authentication. 

 

Choices 
You have various options regarding the information we collect about you: 

1. Limit the Information You Provide 
   If you have an account with Monitrue, you can choose not to provide optional details such as account information, profile data, and billing information. Keep in mind, however, that some features, particularly paid ones, may not be available without this information. 
    

2. Opt-Out of Electronic Communications 
   You can opt out of receiving promotional messages from us by following the instructions in those messages. However, even if you opt out, we may still send you other important communications, such as account updates, monitoring alerts, and legal notices. 
    

3. Set Your Browser to Reject Cookies 
   At present, doesn’t respond to “do not track” signals across all our Services. However, you can configure your browser to remove or block cookies before using Monitrue’s websites but note that some features may not work properly without cookies. 
    

4. Close Your Account 
   If you decide to stop using our Services, you can close your Monitrue account. Please be aware that we may still retain your information after account closure, as outlined in the “Information We Collect” section—especially if needed to comply with legal obligations or our legitimate business interests. 
    

 

Your Rights 
If you’re in certain countries, including those covered by the GDPR, data protection laws grant you rights regarding your personal data, subject to any legal exemptions, including the right to: 

1. Access your personal data, 

2. Correct or delete your personal data, 

3. Object to how we use or process your data, 

4. Limit the use or processing of your data, and 

5. Request the transfer of your personal data. 

 

You can usually manage your personal data—access, correct, or delete it—through your account settings and available tools. If you’re unable to do so, or if you’d like to exercise other rights, check the “How to Reach Us” section for contact information. 

Individuals in the EU also have the right to lodge a complaint with a governmental supervisory authority. 

 

How to Contact Us? 
If you have any questions about this Privacy Policy or wish to exercise any of the rights mentioned in the “Your Rights” section, please reach out to us. 

 

Essential Facts to Be Aware Of: 

1. Transferring Information 
   Monitrue’s Services are global, so information processed in the EU may be accessed or stored outside the European Economic Area (EEA) by our staff, group companies, or third-party processors. This is necessary for the purposes outlined in the “How and Why We Use Information” section. We will take steps to ensure your data is protected in accordance with this Privacy Policy and applicable laws when shared outside the EEA. 
    

2. Ads and Analytics Services by Third Party Providers 
   Third-party analytics providers may use tracking technologies, such as cookies, to collect data on your use of Monitrue’s Services and other websites. These tools help us and others analyze usage and recognize your device. Please note, this Privacy Policy applies only to data collected by Monitrue and does not cover data collected by third-party advertisers or analytics services. 

 

Privacy Policy Updates 
Monitrue may update its Privacy Policy occasionally, at its discretion. Which is why we would encourage users to regularly review this page for any changes to the policy.