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Monitrue respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect the following information when you use Monitrue:

• Email address (required)
• Phone number (optional)
• Domain info
• Slack webhook, Microsoft Teams webhook, and Telegram chat ID (optional)
• Payment information (processed securely via Stripe; Monitrue does not store card details)

How We Use Your Information

Your information is used to:

• Provide monitoring services and alerts
• Send service-related notifications
• Manage subscriptions and billing
• Improve platform performance and reliability

Third-Party Services

Monitrue relies on trusted third-party services, including Stripe for payments. These services may process data in accordance with their own privacy policies.

Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system can guarantee absolute security.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

Policy Updates

We may update this Privacy Policy from time to time. Continued use of Monitrue constitutes acceptance of the updated policy.

GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), Monitrue processes your personal data in accordance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process personal data based on one or more of the following:

• Your consent
• Performance of a contract (to provide Monitrue services)
• Compliance with legal obligations
• Legitimate business interests

Your GDPR Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at contact@monitrue.com

US Data Protection & Privacy Compliance (U.S. Users)

Monitrue complies with applicable United States federal and state data protection and privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other relevant U.S. privacy regulations, where applicable.

Data Collection & Use

Personal data is collected solely for lawful, legitimate business purposes directly related to providing website, domain, SSL, and performance monitoring services. Data is limited to what is necessary for service delivery and is not retained longer than required for operational, legal, or compliance purposes.

Reasonable Security Safeguards

Monitrue implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction, in accordance with generally accepted industry standards and applicable U.S. laws.

Consumer Rights (CCPA/CPRA)

Where applicable, U.S. residents may have rights to:

• Access personal information collected about them
• Request correction or deletion of personal information
• Opt out of certain data processing activities, where required by law

Requests may be submitted using the contact details provided below and will be handled in accordance with applicable legal timelines.

Grievance & Privacy Contact

Users may contact Monitrue for questions, concerns, or requests related to privacy and data protection:

Privacy Contact Email: contact@monitrue.com
Response Time: Within a reasonable timeframe as required by applicable U.S. law

International Data Transfers

Your information may be processed or stored on servers located within or outside the United States. By using Monitrue, you acknowledge and consent to such cross-border data transfers, subject to appropriate safeguards and compliance with applicable laws.

For questions regarding privacy policy, please contact:
Email: contact@monitrue.com